Host - Ambassador of Hospitality

Company: Herbsaint
Location: New Orleans
Posted on: November 4, 2024

Job Description:

Ambassadors of Hospitality

At Herbsaint, we take pride in delivering exceptional guest experiences, and our hosts play a crucial role in setting the tone for our restaurant. As a host, you will be the first and last point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive to the moment they leave.

Some of your key responsibilities will include greeting guests, maintaining a clean and organized host stand, answering phone calls and taking reservations, and communicating effectively with guests and staff. You will also be responsible for presenting menus, providing exceptional service, and ensuring that all menus and wine lists are clean and presentable.

To be successful in this role, you will need to possess excellent communication skills, be able to work in a fast-paced environment, and be able to multitask with ease. If you are a people person with a passion for delivering exceptional guest experiences, we would love to hear from you.

Responsibilities:

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• Greet all guests entering the restaurant (by name if possible) and thank all guests leaving the restaurant
  
• Maintain cleanliness and organization at the host stand and front door area
  
• Answers phone, takes reservations
  
• Performs any mailing, posting, filing or other projects given by the Manager on duty as time permits
  
• Maintain an organized floor by quickly and efficiently seating guests according to company standards
  
• Clearly and politely communicate with guests when delays and/or waits occur
  
• Ensures that all menus (including dessert menus) wine lists are clean, in good shape and presentable to the guest
  
• Presents menus and gives a quality assurance: "Enjoy your dinner"
  
• Provides reservation counts and informs Manager on duty of special requests, expected XXP's, large parties, private events, etc.
  
• Engage management for any guest issue or complaint
  
• Informs server and Manager of special requests, celebration of birthdays, anniversaries, known allergies, etc., as soon as a party is seated
  
• Directs guests at a comfortable pace for them to their table
  
• Checks the bathrooms regularly for cleanliness, restocks paper goods and empties trash cans when needed.
  
  
  Requirements:
  
  
  • 
    
  • Minimum 1 year of host and/or restaurant experience in a high-volume environment
    
  • Ability to work in an organized and professional manner
    
  • Able to work in a standing/walking position for long periods of time
    
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
    
  • Excellent communication and interpersonal skills
    
  • Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
    
  • Receptive to constructive criticism and performance feedback
    
    
    Physical Demands:
    
    
    • 
      
    • The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
      

Keywords: Herbsaint, Kenner , Host - Ambassador of Hospitality, Other , New Orleans, Louisiana