Bakery Department Team Trainer

Company: Whole Foods Market
Location: New Orleans
Posted on: November 4, 2024

Job Description:

Supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Works in partnership with Team Leadership, Store Trainer, Team Member Services Generalists, and other qualified Team Members. Supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. Acts as a role model, maintaining a positive image and providing customer-obsessed service.

• Ensures new and ongoing store and team training programs are successfully delivered and completed.
• Works within training deadlines and goals.
• Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
• Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
• Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
• Attends Team Trainer meetings, as scheduled.
• Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
• Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
• Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
• Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.Principal Duties:
  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market's cleanliness and safety standards.
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by Store, Regional, or Global Leadership.Key Skills:
    • Comfortable speaking with small and large groups and inspiring others.
    • Capable of teaching others in a constructive and positive manner.
    • General computer skills and basic knowledge of software applications (MS Office Suite).
    • Working knowledge of Whole Foods Market's learning systems.Requirements:
      • 6 months of Whole Foods Market experience (or equivalent retail training experience).
      • Must be able to lift 50 pounds.
      • Ability to work in wet and/or cold environments.

Keywords: Whole Foods Market, Kenner , Bakery Department Team Trainer, Human Resources , New Orleans, Louisiana