General Manager

Company: Shelby American, Inc.
Location: Baton Rouge
Posted on: April 21, 2025

Job Description:

DescriptionPosition SummaryWe are seeking a dynamic and results-driven General Manager to lead one of our regional offices. This individual will oversee day-to-day operations, lead high-performing service and office teams, and be accountable for driving sales growth, customer satisfaction, and operational excellence.
The ideal candidate is a strong leader and communicator who thrives in a fast-paced environment and is passionate about developing people, optimizing performance, and building a culture of excellence.RequirementsKey ResponsibilitiesLeadership & Team Development

• Lead, coach, and develop both service technicians and office staff to perform at their best.
• Promote a high-performance culture built on accountability, ownership, and continuous improvement.
• Conduct regular team meetings and one-on-one coaching to support professional growth.
• Take an active role in recruiting, hiring, onboarding, and training new team members.Operational Management
  • Oversee daily operations, ensuring high-quality service delivery and customer satisfaction.
  • Schedule resources efficiently to meet service demands while maximizing productivity.
  • Ensure full compliance with company policies, operational procedures, and safety regulations.
  • Maintain a clean, organized, and professional branch environment.Customer Focus & Service Excellence
    • Build strong relationships with customers and respond promptly to service concerns.
    • Drive initiatives to enhance customer satisfaction and promote long-term loyalty.
    • Monitor and maintain high service quality standards across all touchpoints.Sales & Financial Performance
      • Execute strategic plans to meet and exceed sales and revenue goals.
      • Track key performance metrics and identify areas for improvement.
      • Manage budgeting, expense control, and financial reporting at the branch level.
      • Partner with the Regional Manager and corporate marketing on promotional campaigns.Compliance & Industry Standards
        • Ensure compliance with all local, state, and federal laws, as well as pest control industry regulations.
        • Maintain accurate licensing and certifications for both the manager and team.Qualifications & Skills
          • Valid General Pest Control license (state specific), or ability to obtain within 12 months.
          • Proven leadership experience, service-based industries not required.
          • Strong business acumen and experience managing P&L responsibilities.
          • Track record of successfully growing sales and leading teams to achieve targets.
          • Excellent communication, interpersonal, and problem-solving skills.
          • Proficient in Microsoft Office and able to quickly learn company software platforms.
          • Knowledge of pest control industry practices is a plus, but not required if willing to learn.Why This Role?
            • Impact: You'll play a key role in shaping the performance, culture, and success of your branch.
            • Growth: This position offers significant opportunity for advancement within a growing company.
            • Autonomy: Enjoy the ownership and flexibility to run your office while being backed by strong regional and global business support.
            • Culture: Join a team that values integrity, performance, people development, and having fun while doing meaningful work.
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Keywords: Shelby American, Inc., Kenner , General Manager, Executive , Baton Rouge, Louisiana