FOH Manager

Company: Herbsaint
Location: New Orleans
Posted on: November 4, 2024

Job Description:

Summary: Manage daily business operations at Herbsaint, ensuring quality food, beverage, and service while maintaining high safety and cleanliness standards. Responsibilities include staff management, guest interactions, and inventory maintenance. Key skills include strong interpersonal and problem-solving skills, excellent guest service, and ability to motivate employees. Physical demands include standing and lifting up to 50 pounds.

**Responsibilities:**

* Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards.
* Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
* Proactively interact with restaurant guests; build loyalty and face/name recognition.
* Positively handle guest requests and accept feedback.
* Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback.
* Maintain highest level of safety, security, sanitation, and cleanliness of restaurant.
* Staff, train, and develop guest-focused employees.
* Sound decision-making capability.
* Assist with inventory counts, costs, and maintenance as specified by GM.
* Performs other job-related duties as assigned.
* Scheduling.

**Skills & Requirements:**

* Strong interpersonal skills (motivating, delegation, conflict management).
* One year of fine dining experience preferred.
* Ability to coordinate multiple tasks while maintaining standards of operations.
* Strong problem-solving, organization, and time management skills.
* Excellent guest service and hospitality skills and professional presentation.
* Ability to motivate employees to work as a team to ensure that food and service meet high level standards.
* Excellent verbal and written communication skills.
* Self-motivated with excellent organizational skills and attention to detail.
* Excellent planning, organization, and follow-up skills.
* Must be effective at listening, understanding, and clarifying concerns and issues raised by guests.

**Physical Demands:**

* The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Keywords: Herbsaint, Kenner , FOH Manager, Executive , New Orleans, Louisiana