Manager of Disaster Assistance Programs
Company: SBP
Location: New Orleans
Posted on: October 16, 2024
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Job Description:
Description:About SBPFounded in 2006 after Hurricane Katrina,
SBP is a social impact organization focused on disaster resilience
and recovery. We envision a future where everyone-regardless of
race, economic status, or geography-can rebound quickly from
extreme weather events. Our mission is to shrink the time between
disaster and recovery, building stronger communities and making
sure our most vulnerable fellow citizens can quickly access the
assistance they need.What sets SBP apart? We don't just react to
natural disasters-we take a long-term, 360 degree approach. SBP
addresses disaster resilience and recovery in three interrelated
ways:We train and advise individuals, communities, nonprofit
organizations, businesses, and local governments in best practices
for disaster preparedness, risk mitigation, and recovery;We build
resilient homes and communities, sharing our proven model and
approach with others;We advocate for change at the systems level,
aiming to make the recovery process more predictable, efficient,
and effective for all disaster survivors.Our innovative,
multi-pronged approach is driven by the dedication and passion of
volunteers and AmeriCorps members; the generosity of donors and
partners; and our incredible SBP team, whose commitment to racial
equity, environmental sustainability, and helping those most in
need infuses their everyday work. We're making a lasting impact on
thousands of lives-and we'd love for you to join us.Position
SummaryThe Manager of Disaster Assistance Programs will lead a team
helping disaster survivors file appeals to FEMA's Individual
Assistance Program. As a subject matter expert, the Manager will
provide internal and external training to key stakeholders on the
FEMA application and appeals process. The Manager will ensure
accurate data collection, manage caseloads, help their team
effectively process appeals, provide training as requested, assist
in building out partnerships and other efforts as
needed.ResponsibilitiesLeadership and FEMA SupportBuild and manage
a team of high performing Associates as they effectively and
efficiently build out a pipeline of disaster survivors, manage
caseloads and complete successful applications and/or appeals to
FEMA's Individual Assistance ProgramEnsure Associates are adhering
to the Individual Assistance Programs guidelines, providing
excellent customer service and meeting weekly and monthly
targetsCreate a culture of accountability with clear goals,
benchmarks and processes that celebrates successSupervise, provide
guidance to, and train AssociatesMonitor and maintain accurate data
collectionFoster relationships of trust, respect and accountability
in working with team members, survivors and external partners
(FEMA, Case Management Groups, other NGOs)Build a positive team
culture and support team membersTraining and Technical
KnowledgeProvide accurate and up-to-date technical support about
the FEMA Individual Assistance Program through training to direct
reports and other SBP internal members, disaster survivors and
partner organizations as requestedExperience with and the ability
to utilize Salesforce to generate and evaluate reports for internal
and external purposes and assess team members' utilization of the
systemCommunication and Media ParticipationCoordinate homeowner
stories to support media requests as assigned by SBP's
Communications departmentCapture compelling homeowner stories at
time of disaster assessment and deployment to support SBP's
internal and external sit repsDesign and execute photo and media
content in coordination with SBP's Communications
departmentInteracting with People and Building RelationshipsFoster
relationships of trust, respect and accountability in working with
clients and collaborating with other team members, NGOs, partners,
and volunteersProvide guidance and technical support to
troubleshoot issues that ariseOther ResponsibilitiesManage a
caseload of survivors, alongside Associates, in drafting, compiling
and submitting appeals to FEMATravel to impacted regions to host
trainings and meet with survivors and local partnerships as
neededRequirements:Experience with FEMA IA application and appeals
processesAt least 3 years of experience building and leading
teamsExperience with Salesforce preferredFlexible mindset and adept
at critical thinking and problem solvingHigh degree of integrity
and ability to act in a transparent and consistent mannerAbility to
deploy on short notice to areas affected by disaster for extended
periods of time. Travel is expected up to 25-30% of time.
Demonstrated ability to meet deadlines and manage multiple projects
and people effectively and positively Clear communication skills
Track record of working productively with limited supervision
and/or in remote locationsWillingness to embody the values, mission
and vision of SBP in your communication and interaction with
othersCommitment to continual improvement (of oneself, supervisees
and the program)Experience and/or willingness to work effectively
with/supervise volunteers, team members, NGOs with diverse skills
sets and backgroundsClean driving record and ability to drive for
SBP needsAble to satisfactorily pass a background check in
complacence with SBP's AmeriCorps grantFluency in both English and
Spanish a plusThis is a hybrid position. Travel to the New Orleans
office 2-3 times per week is required. Salary range: $62,000 -
$67,000 (based on experience)SBP is building a diverse and
experienced staff. The organization encourages multiple
perspectives and experiences, supports a multicultural environment,
and strives to hire and retain a diverse workforce that reflects
the populations we work with and the communities where we work. Our
hiring and business practices appreciate the strengths offered
through different backgrounds.SBP is an equal opportunity,
affirmative action employer and is committed to providing access,
equal opportunity and reasonable accommodation for individuals with
disabilities in employment, its services, programs, and activities.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, gender, creed,
national origin, physical or mental disability, marital status,
veteran status, disabled veteran status, or status as a member of
any other protected group or activity.It is the policy of SBP not
to discriminate against any individual, person, or group on the
basis of disability and the intent of SBP to address any complaints
that may arise pursuant to Section 504.Compensation details:
62000-67000 Yearly SalaryPI208325148adc-25660-35777241
Keywords: SBP, Kenner , Manager of Disaster Assistance Programs, Executive , New Orleans, Louisiana
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