Manager of Disaster Assistance Programs

Company: SBP
Location: New Orleans
Posted on: October 16, 2024

Job Description:

Description:
About SBPFounded in 2006 after Hurricane Katrina, SBP is a social impact organization focused on disaster resilience and recovery. We envision a future where everyone-regardless of race, economic status, or geography-can rebound quickly from extreme weather events. Our mission is to shrink the time between disaster and recovery, building stronger communities and making sure our most vulnerable fellow citizens can quickly access the assistance they need.
What sets SBP apart? We don't just react to natural disasters-we take a long-term, 360 degree approach. SBP addresses disaster resilience and recovery in three interrelated ways:

• We train and advise individuals, communities, nonprofit organizations, businesses, and local governments in best practices for disaster preparedness, risk mitigation, and recovery;
• We build resilient homes and communities, sharing our proven model and approach with others;
• We advocate for change at the systems level, aiming to make the recovery process more predictable, efficient, and effective for all disaster survivors.Our innovative, multi-pronged approach is driven by the dedication and passion of volunteers and AmeriCorps members; the generosity of donors and partners; and our incredible SBP team, whose commitment to racial equity, environmental sustainability, and helping those most in need infuses their everyday work. We're making a lasting impact on thousands of lives-and we'd love for you to join us.
  Position SummaryThe Manager of Disaster Assistance Programs will lead a team helping disaster survivors file appeals to FEMA's Individual Assistance Program. As a subject matter expert, the Manager will provide internal and external training to key stakeholders on the FEMA application and appeals process. The Manager will ensure accurate data collection, manage caseloads, help their team effectively process appeals, provide training as requested, assist in building out partnerships and other efforts as needed.
  ResponsibilitiesLeadership and FEMA Support
  • Build and manage a team of high performing Associates as they effectively and efficiently build out a pipeline of disaster survivors, manage caseloads and complete successful applications and/or appeals to FEMA's Individual Assistance Program
  • Ensure Associates are adhering to the Individual Assistance Programs guidelines, providing excellent customer service and meeting weekly and monthly targets
  • Create a culture of accountability with clear goals, benchmarks and processes that celebrates success
  • Supervise, provide guidance to, and train Associates
  • Monitor and maintain accurate data collection
  • Foster relationships of trust, respect and accountability in working with team members, survivors and external partners (FEMA, Case Management Groups, other NGOs)
  • Build a positive team culture and support team membersTraining and Technical Knowledge
    • Provide accurate and up-to-date technical support about the FEMA Individual Assistance Program through training to direct reports and other SBP internal members, disaster survivors and partner organizations as requested
    • Experience with and the ability to utilize Salesforce to generate and evaluate reports for internal and external purposes and assess team members' utilization of the systemCommunication and Media Participation
      • Coordinate homeowner stories to support media requests as assigned by SBP's Communications department
      • Capture compelling homeowner stories at time of disaster assessment and deployment to support SBP's internal and external sit reps
      • Design and execute photo and media content in coordination with SBP's Communications departmentInteracting with People and Building Relationships
        • Foster relationships of trust, respect and accountability in working with clients and collaborating with other team members, NGOs, partners, and volunteers
        • Provide guidance and technical support to troubleshoot issues that ariseOther Responsibilities
          • Manage a caseload of survivors, alongside Associates, in drafting, compiling and submitting appeals to FEMA
          • Travel to impacted regions to host trainings and meet with survivors and local partnerships as neededRequirements:
            • Experience with FEMA IA application and appeals processes
            • At least 3 years of experience building and leading teams
            • Experience with Salesforce preferred
            • Flexible mindset and adept at critical thinking and problem solving
            • High degree of integrity and ability to act in a transparent and consistent manner
            • Ability to deploy on short notice to areas affected by disaster for extended periods of time. Travel is expected up to 25-30% of time.
            • Demonstrated ability to meet deadlines and manage multiple projects and people effectively and positively
            • Clear communication skills
            • Track record of working productively with limited supervision and/or in remote locations
            • Willingness to embody the values, mission and vision of SBP in your communication and interaction with others
            • Commitment to continual improvement (of oneself, supervisees and the program)
            • Experience and/or willingness to work effectively with/supervise volunteers, team members, NGOs with diverse skills sets and backgrounds
            • Clean driving record and ability to drive for SBP needs
            • Able to satisfactorily pass a background check in complacence with SBP's AmeriCorps grant
            • Fluency in both English and Spanish a plus
              This is a hybrid position. Travel to the New Orleans office 2-3 times per week is required.
              Salary range: $62,000 - $67,000 (based on experience)
              SBP is building a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse workforce that reflects the populations we work with and the communities where we work. Our hiring and business practices appreciate the strengths offered through different backgrounds.
              SBP is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.
              It is the policy of SBP not to discriminate against any individual, person, or group on the basis of disability and the intent of SBP to address any complaints that may arise pursuant to Section 504.
              
              
              
              
              Compensation details: 62000-67000 Yearly Salary
              
              
              
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Keywords: SBP, Kenner , Manager of Disaster Assistance Programs, Executive , New Orleans, Louisiana