Deposit Quality Assurance Specialist
Company: Crescent Bank
Location: Metairie
Posted on: May 8, 2024
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Job Description:
About the Position:Responsible for reviewing new accounts,
account changes and corresponding documentation, to ensures all
accounts and customer relationships are in line with policy, bank
procedures and regulatory requirements. To perform a variety of
tasks to support deposit operations and branch functions.Duties and
Responsibilities: Analyzes reports such as, Qualifile, stop
payments, RCC holds, Debit Cardorders, telephone transfers,
maintenance and data entry performed oncustomer profile records and
accounts for performance accuracy. Reviews new account packets for
CIP policy adherence and exception trackingMaintains and updates
exception tracking spreadsheet Reviews account documentation for
accuracy and proper FCM indexing. Coordinates with Bankers to
obtain missing required Profile/account data andrequired
documentation to ensure all corrections are completed within
toleranceof bank protocols. Responsible for monitoring changes to
existing accounts Provides assistance on questions related to
account openings and maintenance Able to support training
initiatives and banker positions if necessary Monitors delinquent
Safe Boxes and overdraft accounts and confirms letters
aregenerated. Able to provides training for new platform personnel.
Assist OAO and OLB customers via all channels. Provide
documentation request timely in to management, auditors &
examiners. Manage and respond to E-mail and telephone messages
timely Ensure compliance with BSA regulations (securing customer
information, properhandling of shred bins, keeping desktops and
work area clear of customer PII) Assist with other department
back-up duties as assigned by manager.About Crescent Bank:Crescent
Bank began in 1991 as a small New Orleans based community bank.
Today, Crescent Bank has a presence nation-wide and is on a mission
to leverage technology to provide auto lending and savings access
to consumers who may not be served by other traditional banking
products.Crescent Bank prioritizes employee growth and advancement-
both as employees and as individuals- through our core values and
through the benefits we offer.Our Core Values include: Be a Team
Player, Continuously Improve, Do the Right Thing, Put the Customer
First, & Take OwnershipWe are proud to offer the following key
benefits: Workplace flexibility for eligible positions All the
insurance programs youd expect- health, dental, vision, life,
disability, + more Multiple types of paid time off Retirement
program with company contribution Paid parental Leave Tuition
Reimbursement Payroll on Demand- access your pay when you need it
most.Additional Information: 3 5 years of Back Office Operations 3
5 years with Deposit Account services and processes 2 3 years of
retail branch / customer facing experience 1 2 years of Call Center
Experience Expert understanding of banking technology, and
third-party software solutions Expert understanding of banking
products, financial services, and regulations Proficient experience
with Excel, Word, Outlook, Teams, and Adobe Excellent initiative
and organizational skills Excellent written, verbal and phone
etiquette communications skillsEqual Opportunity
Employer/Veterans/Disabledby Jobble
Keywords: Crescent Bank, Kenner , Deposit Quality Assurance Specialist, Other , Metairie, Louisiana
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